9 Acquisitions in the Customer Service industry
Company acquisitions in the Customer Service industry always make headlines! Especially since related startups and technology companies have become very popular with private equity firms, strategic buyers and even family offices.
In this blog post, we are taking a closer look at 9 acquisitions that took place in the Customer Service industry.
Brand Embassy acquired by NICE Systems
Details about the transaction:
Acquisition amount: $33,519,591
Announcement: 16 May 2019
Details about the company:
The Omnichannel Era of Digital Transformation. Agile. Customer service that is scalable
Headquarter:
Where to find them: Website
Industry: Analytics, Brand Marketing, Customer Service, SaaS, Social Media, Software
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
Helpshift acquired by Keywords Studios
Details about the transaction:
Acquisition amount: $75,000,000
Announcement: 5 December 2022
Details about the company:
A conversational customer care platform called Helpshift uses messaging-based communication, AI, and bots.
Headquarter:
Where to find them: Website
Industry: Artificial Intelligence, CRM, Customer Service, Internet, Mobile, SaaS
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
Horizons West acquired by Kelsian Group Limited
Details about the transaction:
Acquisition amount: $30,141,866
Announcement: 28 October 2022
Details about the company:
Coach and bus services are provided by Horizons West.
Headquarter:
Where to find them: Website
Industry: Customer Service, Ticketing, Transportation
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
Host Ireland Business Broadband acquired by Digital 9 Infrastructure
Details about the transaction:
Acquisition amount: $65,386,187
Announcement: 6 April 2022
Details about the company:
Wireless network service is offered by Host Ireland Business Broadband.
Headquarter:
Where to find them: Website
Industry: B2C, Customer Service, Telecommunications, Wireless
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
ParaSure acquired by Microsoft
Details about the transaction:
Acquisition amount: $100,000,000
Announcement: 6 January 2014
Details about the company:
A wide range of decontamination consumables are offered by ParaSure.
Headquarter:
Where to find them: Website
Industry: Cloud Storage, Customer Service, Internet, SaaS, Software
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
Making It Easy to Sell Online Businesses
Flippa provides owners and investors with the tools and expertise to sell.
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15 In-house Brokers and 120 Broker Partners
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Integrated Legal, Insurance and Payments
Qelp acquired by Sykes Enterprises
Details about the transaction:
Acquisition amount: $20,348,118
Announcement: 7 July 2015
Details about the company:
Self-service software gives clients by Qelp, which also develops and deploys call center and self-service software for smartphones.
Headquarter:
Where to find them: Website
Industry: Customer Service, E-Commerce, Information Technology, Mobile, Software
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
RightAnswers acquired by Upland BlueVenn
Details about the transaction:
Acquisition amount: $17,200,000
Announcement: 24 April 2017
Details about the company:
In order to improve their end-user assistance, help desk firms can leverage RightAnswers' self-service and IT management material.
Headquarter:
Where to find them: Website
Industry: Computer, Customer Service, Software
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
Texan Bank acquired by Home Bancorp
Details about the transaction:
Acquisition amount: $66,500,000
Announcement: 15 December 2021
Details about the company:
Texan Bank is a full-service commercial bank run by residents of the Houston region that has a warm local atmosphere.
Headquarter:
Where to find them: Website
Industry: Customer Service, Professional Services, Public Relations
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
Voice Project acquired by Xref
Details about the transaction:
Acquisition amount: $2,000,000
Announcement: 23 November 2022
Details about the company:
To assist businesses in obtaining feedback from both employees and clients, Voice Project offers surveys.
Headquarter:
Where to find them: Website
Industry: Customer Service, Lead Management, Management Consulting, Training
Details about the buyer:
Visma offers services and company software for administration and accountancy.
Headquarter:
Where to find them: Website
Ray is the VP of Sales at Flippa and has a passion for helping buyers find their dream digital asset, and helping sellers find a successful pathway to exit. Ray is motivated to create a more intuitive way to buy and sell online businesses, with success in managing multi-million dollar deals.
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