Once in a while, unfortunately, there’s a problem with a website sale.

Maybe a site is sold but there’s a disagreement between the parties as to what the goods are. Maybe a personal issue arises and one party can’t go through with the sale. Maybe one party is less than fully honest, and disappears before the sale can be completed.

You want to avoid being involved in these situations, and we want to make sure that in the odd occasion they occur, they’re cleaned up quickly and easily. So:

Flippa Dispute Procedure

We now have a straightforward dispute procedure which lets you tell Flippa Support when there’s a problem with a transaction. (Have a look in the Action Box of a won listing that you own or have won to find it.)

Once you enter the procedure, we’ll collect both sides of the story and make a decision on what’s happened. Occasionally this will mean that someone gets suspended—for instance, if we send you an email asking for your input to the procedure, and you don’t answer in 72 hours. But if you haven’t done anything wrong, you have nothing to fear.

At the end of the process, if everything turns out OK, we’ll waive the success fee.

And if you were the seller, your listing will be automatically relisted for free. This is a non-negotiable part of the procedure. We want to get you a sale, as that’s when our success fee kicks in.

That’s about it! Simple, really.

Keep in mind that anyone abusing the Dispute Procedure to smear another user, or to avoid fees, will be dealt with appropriately. This should be a matter of last resort, because it’s a painful procedure for all involved.

We know this won’t happen too often!